Telesales Agent

We are Pilgrim’s Food Masters, part of the Pilgrim’s family since September 2021, (previously part of Kerry Foods) and we have a proud history of developing brilliant food for our customers and consumers that is enjoyed in millions of UK and Irish homes every year.
  
The wider Pilgrim’s company employs around 60,000 people across the globe and we’re one of the world’s biggest food companies. We aim to become the best and most respected company in our industry creating the opportunity of a better future for all of our team members.
  
Our Pilgrim’s Food Masters portfolio includes famous brands that are some of the UK and Irelands Favourites, such as Denny, Galtee, Richmond and Fridge Raiders. We are the UK’s biggest producer of prepared meals, making delicious chilled and frozen ready meals for every major supermarket in the UK. And our Accelerator business includes newer brands like Rollover Hot Dogs and Oakhouse Meals that target different consumer groups in unique ways.
  
We strive every day to make Pilgrim’s Food Master’s a safe, healthy and happy place to work for all of our 4,500 employees.  We will give full and equal consideration to all applicants regardless of age, gender, disability, race, religion and sexual orientation. Continuing to build a diverse workforce is fundamental to our business and we value the critical role it plays in creating a truly inclusive workplace

Role Description
We are looking for a Customer Service Representative to join our Oakhouse team at our branch in Exeter. 

As a customer service representative, you will be making and receiving customer calls to take food orders, promote our services, answering questions and resolving issues for both our existing and potential customers.

This role will be office based Monday to Friday but you will be working in a fun, vibrant and friendly environment. 

This role is 30 hours a week

Key Accountabilities
Follow the order inputting process, confirming details such as, Delivery date day and time slot, products ordered, final totals and value.
To receive and input brochure enquiries, then converting these enquirers to customers.
To make courtesy calls to enquirers (ENQ’s) to confirm they have received their brochures and ask what they would like to order, using our introductory offers etc - Recording results on the SAP system
Ring back customers received via Messages Alerts, E-mail, Web, Post and Drivers, confirming details and looking for any sales opportunities.
Manage sales on allocated rounds, working with the manager and drivers to achieve set targets. Participating in promotions and activity to maximise Conversion and Retention of customers. Recording results and monitoring these against targets. Managing customer call frequency to maximise results.
Completing all Daily ‘Activities’ (telesales calls) looking for opportunities for those extra sales. Reporting to the manager if any routines cannot be completed.
Be familiar of all rounds, drivers, delivery days and time slots. Getting feedback from drivers and customers of any delivery issues and passing these onto your manager.
Skills and Experience
Previous experience within a customer service role preferable but not essential
Must be computer literate
Be able to work on own initiative but also part of a team 
A good communicator on the phone and via email correspondence
Good attention to detail   
Why Join Pilgrim’s Food Masters…
  
Our values are at the heart of our business and drive everything we do. Availability is key as we are receptive and open and prepared to take on new challenges. Humility is important to us as we listen and respect each other and value opinions of others. Discipline is vital to fulfil commitment internally and externally. We need to be truthful to each other and respectful of other opinions, so Sincerity drives us. At Pilgrim’s we focus on what’s practical and important so through Simplicity, Ownership and Determination brings success. All these core values culminate into our vision which is:  To be the best and most respected company in our industry, creating the opportunity of a better future for our team members

We want you to have every opportunity to shine and show us your talents – please let us know if there is anything we can do to make sure the assessment process works for you