1st Line Service Desk Analyst - Temp to Perm

Company: CV-Library
Job type: Contract
GBP 11 - GBP 13 / Hour

Concept are actively recruiting for an IT Service Desk Analyst in Peterborough to join our client on a temp to perm basis.

You will be working for a leading IT Services organisation, on their rapidly growing Service Desk. This is a fantastic opportunity for someone who looking to progress their IT skill set or get their first role within IT.

Job responsibilities

Provide 1st line support for IT related issues coming into the service desk
Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)
Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
Provide an excellent level of customer service to internal and external customers

Experience needed

Have a previous IT background preferably in a service desk environment
Active Directory of Office 365 Experience
Microsoft exchange experience
Experience in a service desk / customer support based role - ideally provide telephone based support
Have a real drive and passion to progress into a role within the IT industry

This will be on an initial 3 month contract basis paying £11 - 13 per hour (dependant on experience)

Most shifts will be day work between 08:00 - 20:00, must be flexible to work 7.5 hours per day between these hours

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