Helpdesk Team Leader

Company Description

Culina Logistics – We are proud to be an award winning 3PL service specialising in chilled warehousing. We offer clients total supply chain solutions by providing an excellent platform for world class clients, along with complete coverage of the UK and Ireland to enable us to provide over 100,000 pallet spaces, with a massive 1.5m cases delivered daily.

Company Overview 

We have a dedicated CAM (Culina Asset Management) team whose priority is to take care of and manage the trucks, trailers and MHE for the wider Culina Group. Our CAM team are now recruiting for a Helpdesk Coordinator to join their team in Warrington on a full time, permanent basis.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Shift Pattern: 4 on 4 off Days

Job Description

We are currently seeking a Helpdesk Team Leader to join our CAM team at our Warrington site.  As a Helpdesk Team Leader you will ensure helpdesk functions are achieved and carried out to the highest standard through positive working and a flexible approach whilst delivering an excellent Fleet service.

Key Duties of a Helpdesk Team Leader:

Communicating goals and deadlines to team members
Planning workloads and delegating tasks
Creating a productive working environment for the team
Assisting with hiring and training employees
Assisting with daily operation of the organisation
Performing customer service functions, including interacting with customers,
and answering questions
Providing team with information about recent developments, programmes, and policy changes
Escalating any delays or challenges to management team as needed
Day to day monitoring of the In-Progress Events to ensure the defects are being chased and updated accordingly, again escalating any challenges as needed.
Keeping the Fleet & Helpdesk inbox tidy and making sure any emails that need actioning are
Assisting with reports as needed.
Ensure there is sufficient cover for holiday / sickness absence
Ensuring Administration and CAM policies and procedures are adhered to and reviewed on a regular basis
Keep up to date with announcements, news items and process updates as detailed on the CAM Intranet system
Listen to team members’ feedback and resolve any issues or conflicts
Meetings with managers to discuss any issues
Guaranteeing everything is maintained to a satisfactory standard required to support the smooth operation of our business
Update and maintain MyFleet.
Assist in any projects as directed by the management team
To carry out other CAM-related workload as requiredProcess and action any authorisations through the night

Qualifications

As a Helpdesk Team Leader you will possess the following skill, experiences and qualifications:

Experience in a similar role and environment
Competency with Excel, Word, Outlook, along with accurate keyboard skills is essential
Co-operate with your employers to enable any legal obligations to be complied with
Customer and internal KPI’s met
Administration and CAM policies and procedures
Completing bi-monthly one to ones and annual appraisals
Providing the right level of support to the team administrators
Escalating problems in the right way
Building and maintaining effective relationships across the CAM Network

Additional Information

As part of our drive to make CAM a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual Leave – Competitive holiday entitlement.
Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer.
Life Assurance -  x2 your annual salary.
Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. 
Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. 
Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam