Junior IT Service Desk Analyst - Temp to Perm

Company: CV-Library
Job type: Full-time
GBP 11 - GBP 12 / Hour

Junior IT Service Desk Analyst - Peterborough - £11 to £12 per hour

Concept are actively recruiting for a Junior IT Service Desk Analyst in Peterborough.

You will be working for a leading IT Services organisation on their rapidly growing Service Desk. This is a fantastic opportunity for someone who is looking to start their career in IT.

Job responsibilities;

Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)
Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
Provide an excellent level of customer service to internal and external customersExperience needed;

Have an IT qualification (A-Level, College, University)
Experience in a customer service/retail environment
Have a real drive and passion to progress into a role within the IT IndustryThis will be on an initial 3 month contract basis paying £11 - 12 per hour (dependant on experience)

Most shifts will be day work between 08:00 - 20:00, must be flexible to work 7.5 hours per day between these hours.

Please send a CV to find out more

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