Role: Senior Sales Support
Salary: up to £23,000 per annum with bonus potential of up to £6,000 per annum
Hours: Monday to Friday 8.30am - 5pm
Start date: ASAP
Benefits: Healthcare Scheme, 5% contributory pension, 33 days holiday, free parking, modern office facilities, regular social events
Are you looking to join a vibrant and dynamic company which for the last 5 years has been going from strength to strength? Our Birkenshaw client is looking for someone who can jump in and get involved with this bubbly and down to earth team supporting the Business Development Managers. So, if you are looking for a new challenge which will be varied and busy this will be for you!
Liaise and assist the wider Customer Solutions Team and other departments in order to meet all Service Level Agreements
Compile and distribute all SLA reports to clients, incorporating their specific requirements and details as required
Work in conjunction with the Business Development Manager and Strategic Business Manager assisting the successful completion of tender product and pricing documents for clients
Support Customer Solutions Advisors to resolve any order queries
Support the Customer Solutions Team and other business departments to proactively resolve any unexpected or foreseen issues which may result in negative impact on the customer experience such as stocking levels, delayed deliveries, damaged goods etc
Support the Business Development Manager with their daily administration of price list updates, proactively suggesting product alternatives and solutions for customers where relevant and agreed
Ensure all live enquiries (telephone and email) are followed up in a timely, professional manner
Follow up potential business opportunities and quotes for feedback and updates
Ad hoc admin duties to support the team
Experience of Customer Solutions / Support Experience
Working in a similar environment with extensive telephone/email contact with customers
Have well-structured and priority driven working methodology
Experience using Microsoft excel and word
Desire to continually improve personal and business performance
Ability to communicate well with varying levels of staff
Excellent telephone manner
If you have the necessary experience and you would like to apply for this role, please submit your details online for consideration.
You will be contacted within 48 hours if your details have been shortlisted for this role.
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