Hotel Duty Manager

The Hotel Duty Manager must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The Hotel Duty Manager will be responsible for leading a team and ensuring all work processes flow efficiently in order to help bring projects to completion.

The Hotel Duty Manager is also responsible to provide leadership and support to all Hotel employees and enforcing the Hotels’ Standards in all areas supervised.

Responsibilities:

• Assist the Hotels General Manager in enforcing controls throughout the pertinent departments
• Build and maintain positive client and customer relationships
• Complete daily operational tasks in a timely manner
• Conduct pre-shift meetings with all necessary staff
• Deal with housekeeping and maintenance issues
• Direct, oversee and manage daily operations for the Hotel
• Ensure that Hotel employees including housekeeping staff are in proper uniform and adhere to the Hotel’s appearance standards
• Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Maintain open lines of communication between all Hotel departments
• Maintain a professional and high-quality service-oriented environment
• Monitor and develop team member performance including, but not limited to, providing supervision, scheduling, assigning work and conducting training as necessary
• Organize and distribute schedules as well as assignments
• Patrol all corridors during shift and report any maintenance issues
• Perform general office duties as needed i.e. sending and answering emails, phone calls, filing, etc.
• Suggest changes to operating standards in order to improve efficiency of work
• Uphold and enforce company policies and procedures in tandem with the Hotels’ General Manager

Qualifications & Assets:

• At least 3 years’ experience working in a similar position
• Ability to integrate and work well in a team environment
• Ability to work variable shift pattern
• Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
• Good telephone persona with a friendly and helpful demeanour
• Possess an eye for detail and ability to work under pressure
• Strong leadership and organisational skills
• Strong written and verbal communication skills
• Strong problem solving and trouble shooting skills
• Self-motivated with the ability to work in a fast-moving environment