Travel Executive

Travel Executive
£20,000.00 - £25,000.00
Cheltenham
My Client is looking for a dynamic and intelligent Travel Operations Executive to join their fast-paced and fast-growing Tailor Made Travel team, based in the Cotswolds. They deal with many High-Net-Worth clients / celebrities and are therefore deadly serious about what they do - but try and have fun doing it, there is a terrific team spirit across the business. This is an exciting role and will suit either a recent graduate, or a seasoned travel specialist.

Role responsibilities

* The Operations Executive role is primarily to support the sales process

* Taking over at a critical stage arranging all services turning booking from ordinary into extraordinary

* Act as an interface between client, travel designer and all services booked/ delivered to destination

* Communicating effectively and courteously with all the Company’s suppliers

* Provide all the information needed about each booking and maintaining excellent relations

* Oversee the production of attractive and accurate electronic documentation for clients

* Work in close partnership with the key sales staff to develop excellent communications and teamwork

* Assist with analysis and review of all sales & operational systems implementing improvement

* Managing and loading data and maintaining accurate records on the reservations system

* Procure critical pre-departure information from clients, as well as assembling beautifully prepared travel documents both electronically and in specially prepared hard copy format

* accurately book all elements of journey, with detailed timings, ensuring seamless delivery and flow

* Whilst backing up the sales team, there will be the opportunity to speak directly to clients and respond to enquiries with efficiency, accuracy and courtesy.

* Creativity will also be part of the role, sourcing photography and liaising with the marketing team to help plan successful social media and marketing campaigns.

Essential skills and experience

* Ability to think proactively under pressure, and empathise with each client's individual needs

* Be able to adapt to fast-moving and dynamic situations on the ground and above all

* Passion for experiential travel and a deep-rooted desire to be immersed in the world of Luxury Travel

* Drive and personal characteristics to help grow sales by ensuring service offered is second to none

* Excellent attention to detail, ensure that every element of a tailor-made journey is booked correctly

* Negotiation skills to achieve the best possible commercial terms, rates, inclusions, payment schedules and cancellations policies

* Intelligent willingness to immerse yourself in the subject by reading all appropriate travel columns

* Excellent writing skills and understanding of grammar, Good creative eye for photography

* Good numeracy skills and commercial flair

* Ability to communicate effectively from both a written and oral standpoint

* Luxury brand experience is an advantage, though not essential

Please contact Ellie at i2i Recruitment for IMMEDIATE consideration!

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