Posted in: Customer Service/Call Centre in East Midlands | Posted: |
Customer Service Advisor -PM Shift
Full Time -Permanent opportunities available.
£19,513 salary plus OTE and skills allowances can be up to £21,513 per annum (including bonus')
This vacancy is full time within a contact centre and covers the department opening hours of Monday - Friday 1.45 pm to 10 pm.
25 days holiday plus bank holidays - increases with length of service, excellent benefits.
An opportunity has arisen to join a market leading company in Corby!
Do you have Office Based Customer Service Experience?
Are you able to start in March or April 2021!
If so, please get in touch ASAP........
As a Customer Service Advisor, you will be supporting customers requests via inbound calls and will be expected to:
Take ownership of customer queries and follow through to completion
Identify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty products
Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)
Deliver first class quality customer service
Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate
Adhere to company processes, procedures, policies and standards
Maintain effective working relationshipsThe successful Customer Service Advisor must be able to demonstrate the following:
Previous Customer Service is required
Possess excellent communication skills
Ability to work as an individual whilst contributing to the overall success of the team
Able to work under pressure
Have an eye for detail and accurate data entry
Calm, professional telephone manner
Problem solving skills
Positive, enthusiastic and energetic attitudeIf you feel you have the relevant experience our client is looking for in a Customer Service Advisor then we'd like to hear from you! Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
All responses will be managed in line with the new GDPR regulations.
All responses will be managed in line with the new GDPR regulations