Customer Support Representative

Customer Support Representative | £26,000 - £32,000 | Permanent
Leicester Based | Monday - Friday | 09:00 - 17:00 | 1st July Start

Cherry Professional are recruiting for a Customer Support Representative for an equipment supplier based in Leicester.
The successful candidate will have excellent Customer Service skills and MUST be available to start training on 1st July.

What we are looking for:

- Minimum of 2 years of customer service experience and experience 
- Computer literate
- Outgoing with an excellent telephone manner
- Organised and efficient
- Excellent interpersonal skills 
- Customer-Focused management/planning approach
- Ability to switch quickly between tasks and processes
- Strong time management / planning skills
- Ability to identify process improvement opportunities and raise it to the Supervisor

Key responsibilities:

- Provide after-sales customer service and remote support to customers , ensuring high customer happiness
- Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly
- Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing
- Build a service order or customer concern if a remote solution cannot be offered
- Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service, support to customers, technical service providers, and colleagues in Sales & Marketing, Customer Services, Product Services, and R&D/ Engineering

What they can offer you:

- Career progression 
- Full training on company products
- Very competitive salary
- High importance placed on work life balance

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