Mortgage Administrator

Based in Northampton , our client is a one stop shop for Financial Services , specialising in Mortgages.
A small, friendly , well established team , they are looking for a administrator to join their expanding team.
Purpose of Role
Our seeking an experienced Full time Administrator to join our expanding impartial mortgage and protection brokerage firm in Northampton. This is a full time role Monday- Friday role based in their City Centre office.
As an award-winning company, they prioritise delivering top-notch service to their customers.
The Mortgage Administrator role involves providing crucial administration support to the sales team, managing files accurately and promptly, and ensuring exceptional customer service throughout. You'll take ownership of customer queries, ensuring timely and satisfactory resolutions.
Additionally, this role offers opportunities for progression as the brokerage continues to grow and evolve.
Duties
Facilitate mortgage progress to legal completion and beyond.
Coordinate with Mortgage Advisers to monitor mortgage case progress and resolve any issues.
Manage client emails and accounts for repeat clients.
Serve as the primary point of contact for client, lender, and conveyancer queries.
Perform general office administrative tasks such as filing, faxing, and answering calls.
Occasional finance administration duties.
Assist with marketing activities as needed.
Maintain and update systems and files.
Collaborate with advisors to ensure compliance with regulatory requirements.
Experience and Qualifications
Proven administration experience in a mortgage or financial services setting.
Strong communication and customer service skills.
Proficient computer skills, including database management and Microsoft Office.
Attention to detail and familiarity with prescribed systems and procedures.
Self-motivated and professional demeanour.
Additional Information
Salary negotiable based on experience. (£25-27k)
Flexible hours for the right candidate.
Office hours are 9 am to 5 pm with occasional flexibility required for additional hours.
Company pension after probation (3 months)