Posted in: Administrative and Support Services in Nottingham | Posted: |
Job description -
Customer Service Advisor - 26k - 29k + Bonus!
* Investigate and analyse customer concerns, providing accurate and timely responses.
* Collaborate with internal teams to address root causes and implement corrective actions.
Communication:
* Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.
* Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.
Documentation and Reporting:
* Document all customer interactions and escalations, maintaining accurate records.
* Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.
Customer Satisfaction:
* Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.
* Proactively seek feedback from customers to identify opportunities for improvement.
Qualifications and Skills:
* Strong communication skills, both written and verbal.
* Excellent problem-solving abilities with a keen attention to detail.
* Ability to work collaboratively in a team environment.
* Proficient in using relevant software applications for documentation and reporting.
Job Types: Full-time, Permanent
Pay: £26,000.00-£27,000.00 per year
Benefits -
* Company pension
* Free parking
* 25 days holiday + Bank holidays
* Yearly bonus
* Life insurance
* On-site parking
* Private medical insurance
* Sick pay
Schedule:
* Monday to Friday
* No weekends