Customer Support Administrator

Customer Support Administrator

Nottingham

A fantastic opportunity to join an independent company, that are becoming industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. They now manage several fire and emergency systems for some of the UK largest hotel and pub chains. My client is looking for an experienced Customer Service Administrator to join the team.

Package

£22-24,000

Full time | Office based

Main Responsibilities

The role of administrator is responsible for processing permits, part management and subcontractor management in relation to delivering our customers scheduled activities. Communicating via customer portals, email and telephone.

Subcontractor Management:

Obtaining and managing scheduled appointments via planner and updating customer portals
Issuing all Pos to subcontractors for all call types
Confirming appointment dates still to be achieved with all planned appointments, 24 – 48 hours prior to attendance
Chasing of all attendances via open calls report
Chasing of all paperwork following visit
Processing of all paperwork in call and saving documentations in CASH cabinet
GRN purchase order for call
Managing Support inbox
Liaising with FLM sponsor on any requirement for escalation
Ordering of all parts as per grid management & requests
Permit Management:

All aspects of management of permits, whether individual or annual submissions required, including but not limited to:

Processing new and/or existing permits via required method ie. online portal, documentation
Managing permit status and review as required, taking necessary action
Any escort & isolation requests processed as part of permit
Approved status managed through to engineering – advising engineer approved date and providing documentation
Declined status managed through via re-submission and to approval
Knowledge and Experiences

GCSE math’s/English C or above
IT skills, including Microsoft packages and email
Knowledge of administrative procedures
Accuracy of keeping records
Excellent time management
Excellent communication and listening skills
Ability to work under pressure and prioritise workload
If you are local to the area and seeking a new Customer Support Administrator position, then please apply now. If your application is successful a 4way member will be in touch