Service Desk Controller

The Just Recruitment Group are currently recruiting for a Service Desk Controller for their client based in Witham.

The Service desk is an incredibly important role within the company as you will be the primary point of contact for the customers and will be responsible for scheduling the engineers' diaries. This is a fast paced role therefore you must be able to work well under pressure and display ownership for tasks from start to finish.

Duties include:

*Providing product and technical information, together with advice tailored to customer requirements
*Handling customer enquiries via telephone or email and ensuring the customer communication is priority.
*Identifying customer product requirements and where necessary liaise with suppliers our purchasing department
*Allocate all jobs to engineers
*Communicating efficiently with all internal departments to ensure correct product is allocated against each job card and coordinating resource to reduce customer waiting time.
*Ordering products from suppliers and liaising with our purchasing department

Candidate requirements:

*Communicate efficiently and express your ideas clearly and confidently at all levels verbally, via email and the telephone.
*Skills to systematically establish facts and principles for problem solving to resolve customer enquiries.
*Ability to understand and produce customer or internal reports

Monday - Friday 8.30am - 5pm
Free parking