Posted in: Other in East of England | Posted: |
As a Service Advisor, you'll play a pivotal role in our commitment to exceptional customer experiences. Working closely with the Customer Experience Manager, you'll act as the vital link between skilled Technicians and valued customers.
Previous automotive experience isn't essential; what matters most is your dedication to delivering exceptional customer service, your proactive approach, and your enthusiasm for the dynamic nature of the role.
What you will be doing
• Schedule and confirm servicing appointments for customers via phone and email, ensuring seamless coordination between customers and the workshop team.
• Provide expert advice on any necessary repairs or additional services, confidently upselling additional work, and products, where appropriate, and serving as the main point of contact for customers throughout their vehicle's service journey from technical problems, and warranties through to services and repairs.
• Keep customers informed with regular updates and consultative guidance on any required or ongoing repair work.
• Prepare and explain customer invoices, discuss completed work and proactively schedule future appointments for vehicle maintenance or servicing.
We are looking for the following.
• Experience in delivering exceptional customer service.
• Excellent interpersonal skills with the ability to build rapport and relationships.
• Strong organisational skills and attention to detail.
• Competence in Microsoft packages.
•Flexibility in working patterns, including the ability to work weekends on a rotational basis, where appropriate.
What’s in it for you?
Our client believes in fostering a positive team culture that not only benefits employees but enhances customer interactions. When you join, you'll enjoy a range of enticing employee benefits, including:
• A competitive salary plus bonus
• 31 days annual leave (including bank holidays)
• Pension scheme
• Life assurance
• Free comprehensive RAC cover
• Cycle to work purchase scheme
• Preferential parts, service, and labour rates
• Discounts on new and used vehicles for you and your immediate family
• Internal career advancement opportunities across our diverse range of brands and locations.
• Free access to health and wellbeing support services
• Free refreshments
Join this family owned business and become part of a supportive and vibrant team who's core values of Professional, Trust, Respect, Caring, and Together are the foundation of their unique workplace culture.
A close-knit community that works together towards common goals, celebrating achievements and supporting one another every step of the way. Their commitment to fostering a positive and inclusive work environment is at the heart of everything they do, ensuring that everyone feels valued and empowered to contribute their best