Posted in: Customer Service/Call Centre in East of England | Posted: |
Are you an experienced Claims Handler seeking a new permanent opportunity? Or do you have experience of assessing applications, or underwriting, or similar?
Do you have strong telephone based customer service experience?
Our client with offices based in Huntingdon is seeking an empathetic and experienced Claims Handler to join them on a permanent basis working Monday to Friday 8.00am - 4.15pm / 9.45am-6.00pm. The role will be office based during probation period and will then revert to a hybrid role (3 days in the office, 2 days home based) upon successful completion.
Responsibilities
As Claims Handler, you will be responsible for:-
* Processing claims documentation from initial notification progressing the case through to a conclusion & completion
* Providing email and telephone based advice & support to customers within agreed service levels
* Working to departmental call targets
* Reviewing claims within your portfolio of customers
* Investigating queries
* Reporting & escalating any complaints
* Chasing outstanding information from customers
* Maintaining diaries and customer information on company systems.
* Supporting administration.
Skills Required
As Claims Handler, you will need to be:-
* Confident in making outbound calls to your customers and contacts.
* You will take overflow calls from the inbound call team during busy periods.
* It is essential that you will have an empathetic and calm nature
* Strong customer service skills ideally in insurance or claims but strong call centre experience will also be considered.
* Excellent verbal and written communications skills
* The ability to work to deadlines.
Benefits
Our client offers excellent working conditions in a busy but friendly environment, competitive salary of £24,684 plus potential of annual bonus, 33 days holiday inclusive of bank holidays, succession plan, training and development, pension and a range of other great benefits.
Send your CV for review and immediate interviews possible.
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