Posted in: Customer Service/Call Centre in East of England | Posted: |
My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members 'go to’ for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.
The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company!
Responsibilities include
* Delivering excellent customer service through maintaining good relationships
* Providing knowledge and assisting with any customer enquiry
* Providing support to the sales team
* Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
* Recording incoming email and phone enquiries rapidly and efficiently.
* Excellent telephone skills and a persuasive demeanour
* Use of Word, Excel, Publisher
* Gathering market and customer information as input to sales activities
Experience:
* Customer Service background within office environment
* Computer skills needed preferably previous experience was computer based
* Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling.
This is a full-time, permanent position working Monday - Friday, 9am - 5.30pm.
If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield