Customer Service Coordinator

I am working with a Housing Developer who have the opportunity to join them as a Customer Service Coordinator based at their head office in Brentwood. As well as stability they offer the chance to progress within the business

The ideal candidate will have at least 1 years experience working within a customer service department of either a property developer, a housing association or a council. You will need to have the ability to deliver excellent customer service even whilst under pressure & you need to thrive in a fast paced environment

Day to day duties:

Dealing with questions & queries from customers during their warranty period
Analysing the problem and diagnosing it as a defect against the warranty
Responding the emails from customers and monitoring the central customer service inbox
Being the first point of contact for the customer care team
Ensuring that the CRM system is up to date
Once the defect has been rectified closing it on the CRM system
Communication with the Operatives and booking in their works
Maintaining good relationships with sub contractors for the specialised works
Delivering excellent customer service at all times
Dealing with invoices

If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office