Posted in: Customer Service/Call Centre in East of England | Posted: |
Helpdesk Manager - Facilities Management - Bury - Up to £38,000
About the Company
We are working with a growing Facilities Management organisation who are looking for a Helpdesk Manager for their office in North Manchester to run their expanding helpdesk team.
To manage a team of Helpdesk Co-ordinators, undertake training and produce reports for the organisation's board and clients.
Helpdesk Manager – The Rewards
Salary up to £38,000 + package
Benefits Helpdesk Manager - Requirements
Worked within an FM or Building services or similar maintenance environment previously
Worked on a helpdesk already and understands scheduling/planning
Excellent organisation skills, attention to detail and ability to multi-task
Strong I.T skills and high-level admin background
Good communication skills and telephone manner Helpdesk Manager - Responsibilities
To monitor the helpdesk and proactively manage KPI’s on the CAFM system
To manage computerised PPM and work records
To ensure PPM work orders are produced in a timely manner and all jobs closed to SLA’s
To respond to client problems and resolve all issues
To manage and produce reports, survey data and general management reports
Train up new staff, PDP’s and day-to-day team management.
To monitor outstanding work orders and produce backlog reports
To assist in invoice or KPI disputes
Motivate and manage other staff and manage their training requirements This role would suit a Helpdesk Manager, Senior Helpdesk Coordinator, Contact Centre Manager, Service Manager, Engineering Planner, Service Scheduler, or Facilities Manager.
About Us
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