Posted in: Customer Service/Call Centre in East of England | Posted: |
Time Appointments are delighted to be recruiting on behalf of a leading business based on the outskirts of Bury St Edmunds who are looking for a Technical Co-ordinator to join their team.
This is an important role that involves progressing installation and remedial opportunities within the business.
Key Duties:
* Gathering necessary information from engineer on site to formulate a quote.
* Formulate quotes.
* Liaising with customers regarding quotes and payment terms, amending quotes as necessary.
* Requesting quotes from merchants & access equipment providers to ensure accurate materials pricing.
* Agreeing dates and rates with installers.
* Confirming availability with tenants.
* Ensuring the system has correct components, values, engineers, purchase order numbers, invoicing details and works orders attached to the job.
* Update customer portals with correct booking information where necessary.
* Ordering parts from plumbers merchants.
* Communicate with Engineers.
* Confident in calling customers to advise of any issues and authorize amendments to the quotes/installation if required.
* Organise the ordering of parts to site if required.
* Take pre-authorized payments for installations.
* Register the installations with manufacturers & building control.
* Organising audits of installers where necessary.
Previous Skills & Experience:
* In-depth understanding of industry regulations, safety standards and best practices.
* Ability to delivery high quality work and meet deadlines.
* Well organised and great attention to detail.
* Motivated self-starter who has a strong sense of initiative and drive