Dispatcher

Dispatcher

Working within an area team you will be responsible for the initial contact with a Policy Holder who has made a new claim ensuring efficient use of time and optimising utilisation. Your role will involve making a courtesy call and dispatching a technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts.

Location: Huntingdon, Cambridgeshire

Hours: Monday – Friday – 40 hours per week

Hourly Rate / Salary: subject to experience

Benefits: 25 days holiday, Annual bonus scheme, Annual personal review, Seasonal flu jabs, Team building events, 7% employer pension contribution, Wide range of development and training, Employee assistance programme, Income Protection Scheme

Duration: Permanent

Who are we?

We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales & Marketing, Admin & Customer Service, Technical & Engineering, Industrial & Manufacturing, Finance & Accountancy, Care & Education, Supply Chain & Logistics.

What we are looking for:

* Communication

* Customer Focus

* Decision Making

* Planning & Organisation

* Specialist Knowledge

* Problem Solving

* Teamwork

* Geographical Awareness

What the job entails:

* Liaise with insurers and policy holders on a regular basis

* During peak periods assist the team with the handling of calls in order to achieve departments service level agreements

* Attend occasional client visits (internal/external)

* Provide support to the Policy Holder/Customers during initial notification of claim, giving prompt and accurate advice

* Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreements

* Immediately report any complaint/problems to the Claims Team Manager, in accordance with the formal complaints procedure

* Recommend ideas for development of the IT systems to the Claims Centre Manager to assist in improving effectiveness of the department

* Achieve 90% call monitoring results

* Achieve 90% effective touches report

* Achieve first visit service level agreements

* Work towards your own personal targets and continued career development

* Work towards passport to competence

* Make a courtesy call to affected person so that a technician can be allocated within stated service level parameters ensuring efficient use of time and optimising utilisation.

If you have not received a response within 3-5 working days, unfortunately, your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy