Posted in: Hotel/Resort Management in East Midlands | Posted: |
Reception Manager
Inspire Resourcing Limited have the privilege to assist our award-winning client based in the heart of Derbyshire.
Due to continued success and excellent reputation, they are highly thought of and well known for outstanding customer service.
The Role
As a Reception Manager, you will lead a team of 4 receptionists and work alongside the kitchen and restaurant teams, delivering exceptional service and supporting in the overall guest experience.
Key activities to include,
* Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
* Respond to guest needs and anticipate their unstated ones
* Expect and react promptly to guests requirements and enquiries
* Actively listen and resolve guests complaints
* Oversee and coordinate all arrivals/departures
* Coordinate and manage communication between guests, staff and departments
* Promote all packages, promotions, and other facilities
* Ensure a memorable experience for guests
* Provide a high level of customer service at all times
* Use up-selling techniques to promote our services and facilities
* Support in the bar and restaurant
Attributes of The Role
* A high standard of personal presentation along with outstanding communication and active listening skills, verbal and written
* A good telephone manner customer service skills, patience and tact
* The ability to be calm and well organised, even when working under pressure
* The ability to handle cash, credit/debit cards and foreign currency
* The ability to operate standard office equipment
* IT literate and have hotel management software knowledge
* Familiarity with working in a bar/restaurant environment
* Accurate and have an attention to detail
* Social skills
* BS degree in hospitality management, business administration or related field
* Excellent problem resolution capability
Salary: 26-29K depending on experience
Hours: Due to the nature of the work these may vary and include weekends and bank holidays (40-48 per week)