Bookings Administrator

Bookings Administrator | Administration, Customer Service | Full Time (37.5hrs p/week) | Permanent Contract | £11.45 p/hour | Impington, Cambridge | Free Parking | Excellent Benefits

Spire Cambridge Lea Hospital are recruiting for a Bookings Administrator to join their established team on a permanent contract, working 37.5 hours p/week. The successful candidate will work in the Inpatient Bookings office of the hospital and carry out duties and tasks to ensure a smooth and efficient patient journey for all patients. This is a great opportunity for someone who comes with previous administrative experience and dealing with customers.

Duties & Responsibilities:

Receive all inpatient bookings from consultants and/or their secretaries and register them onto HMS / SAP
Process pre-assessment bookings in line with current processes, working closely with nurses and anaesthetists to ensure a complete and comprehensive assessment is carried out for each patient.
Enter and process inpatient/daycase bookings into SAP and ensure correspondence of admission information is received
Liaise with NHS Trusts to assist local and national contract requirements to address waiting lists.
Monitor dates of appointments according to requirements of the contract
Maintain Excel spreadsheets in order to document the pathway of patients transferred from other healthcare providers. Coordinate transfer of this information for providers when they request this information.
To set up theatre sessions working in close liaison with consultants and theatres
Confirm details of admission and send appointment letters
Liaise with insurance companies for pre-authorisation and pre-verify
Check the accuracy of all inpatient booking forms against the theatre list
Inform all relevant departments of special requests on booking forms
Communicate theatre sessions cancellations to all relevant departments
Create and maintain a database for monitoring and trend analysis of late bookings
Create and maintain a database for monitoring and trend analysis of theatre sessions cancellations
Co-ordinate and liaise with relevant departments the management of inpatient booking with <7 days to surgery
Regularly communicate with all Consultant secretarial services to ensure thorough/complete use of allocated operating sessions
Adhere to the hospital Health and Safety policy and any other relevant policies
Carry out any other duties that may reasonably fall within the general nature and level of responsibility What we are looking for:

Previous customer service experience.
Administration, contact centre or database management experience.
Ability to manage own workload including planning, organising, prioritising and problem solving
Experience of dealing with difficult customers/patients.
Excellent interpersonal and communication skills.
Ability to build and maintain effective working relationships, both internally and externally
Evidence of delivering and exceeding customer expectations, with the ability to handle difficult situations
Confident telephone manner being able to communicate with a wide range of customers.
The ability to work effectively as part of a team
High degree of accuracy, methodical. logical using a common sense approach to changing workloads
Innovative and proactive with an ability to work to tight deadlines
Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information
Fully IT literate and a highly competent user of MS Office.Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance
Save an average of £50 per month with our free onsite car parkWe commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people