Sales Support Manager

ResponsibilitiesCommercial Strategies and Pricing Oversight Keep product pricing up to date in catalogues and ensure competitiveness.
Product Catalogue Enhancement Regularly add new items and update pricing and product details in the product catalogue.
Sales Team Collaboration Partner with the sales division for clear communication and client satisfaction.
Supply Chain Synchronization Coordinate with logistics for seamless transactions and customer satisfaction.
Proactive Customer Relations Actively engage with customers to assess satisfaction and address issues.
Operational Systems Management Update internal systems with product and customer information and resolve queries.
Cross-Functional Team Integration Facilitate communication between departments to enhance daily operations.
Financial Operations Manage credit issuance and customer accounts for timely payment resolutions.
Order Fulfilment Accuracy Ensure precise and efficient processing of customer orders.
Technology Utilization Use EDI tools to enhance operational processes.
Accounts Receivable Administration Oversee client accounts and pursue overdue payments.
Returns and Exchanges Supervision Manage product returns and exchanges in line with company policies.
Financial Reconciliation Investigate and reconcile deduction discrepancies.
Excellence in Customer Service Address customer inquiries and issues to maintain high service standards.
QualificationsBachelors degree in business administration or related field.
Experience in customer service management, particularly in the food industry.
Understanding of collections, returns, pricing, and customer service principles.
Strong communication and interpersonal skills.
Proficiency in computer systems and data entry.
Familiarity with EDI systems and processes.
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team.
Preferred QualificationsAdvanced degree or certifications in business management or customer relations.
Extensive experience in sales support within the food industry.
Advanced proficiency in database management and CRM software.
Strong analytical skills for business data interpretation.
Leadership experience with cross-functional teams and project management.
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance