Posted in: Administrative and Support Services in Cambridge | Posted: |
Job Title: Single Point of Access Administrator/Reception Team
Location: Cambridge, Mill Road
Position Type: Temporary, on going
Salary : £11.44p/h
Start Date: ASAP
Working Hours: Monday-Friday, 8:30 AM - 4:30 PM, 37.5 hours per week (Face to Face, not remote)
Job Description:
We are currently seeking a motivated individual to join the team as a Single Point of Access Administrator. As the first point of contact for service users and professionals, you will play a crucial role in coordinating care and ensuring a positive patient journey.
Duties:
* Receive and manage calls, emails, correspondence, and other contacts from service users and professionals.
* Coordinate care according to agreed protocols and pathways, recognizing when referral to a clinician is required.
* Record details of all contacts using SystmOne (S1) and other systems.
* Ensure efficient and effective progression of follow-up actions from contacts.
* Act as the first point of contact on Reception, checking in patients, liaising with clinicians, and facilitating a positive patient journey.
* Complete administration tasks on S1, including scanning, registering referrals, updating service user information, and confirming appointments.
* Book interpreters as requested by clinicians and manage meeting room calendars.
* Perform routine administration tasks such as scanning, photocopying, sending out letters/reports, and ordering.
Necessary Skills or Requirements:
* NVQ 3 (Administration related) or equivalent experience.
* Excellent communication and interpersonal skills.
* Effective prioritization and coordination of work.
* Proven skills in the effective use of Microsoft Office packages.
* Ability to work flexibly as part of a team.
* Excellent time management skills.
* Ability to use initiative without close supervision.
* Ability to handle conflict and empathize with service users in stressful situations.
* Good attention to detail.
If you are interested in this role and you meet these requirements, please email your CV