Scientific Support Specialist
Job type: Permanent, Full-time
Horizon Delivers inspired solutions that harness the power of the cell. We are global leaders in cell engineering. Our vision is to unlock the power of the cell, and we are increasing our focus on customers every day. Our unique tools and services are used by our customers to provide valuable insights and applications in - research, drug discovery, molecular diagnostics and biomanufacturing.
The Scientific Support Specialist helps researchers achieve cutting edge scientific results by providing timely, high quality support to customers using our full portfolio including Dharmacon brand gene editing, RNAi, cell cullture, gene expression & companion diagnostic products.
Working as part of our highly experienced EU technical team, the Scientific Support Specialist will address customer questions and inquiries, troubleshoot problems, and manage customer complaints in a fast paced and dynamic work environment. In addition, this role will provide customer feedback to relevant departments including R&D, marketing, and field-based teams.
Responsibilities of the Scientific Support Specialist:
Provide scientific support by phone, email and webchat to customers requesting product guidance and/or help troubleshooting experiments
Maintain up-to-date knowledge of products, solutions and services
Effectively communicate (both written and oral) internally and with interdepartmental teams
Understand product applications, challenges and strategies for good experimental design
Work with customer service, R&D and product management as part of troubleshooting activities
Support local and international field-based teams by answering scientific inquiries
Continually strive to improve soft skills to provide an outstanding customer experience
Assist in the preparation and review of technical documents and web content for new and existing products
As a front-line representative of the company, this position will influence customer allegiance, so professionalism and courtesy are required at all times.
Requirement of the Scientific Support Specialist:
M.S. or Ph.D. in Molecular Biology, Cellular Biology, related subjects
Experience with gene editing and/or RNAi
Hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction)
Excellent analytical, problem solving and interpersonal skills
Outstanding listening, verbal and written communication skills required
Attention to details essential
Ability to work effectively in a team environment
Previous technical or customer support experience an advantage
Experience using a CRM an advantage
European language desirable (French, German…)
If you feel like you meet the above criteria for the Scientific Support Specialist, then please apply now