Desktop Support Engineer

Job type: Full-time
Salary:
30,000 - 38,000 GBP/Year

Desktop Support Engineer

Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Desktop Support Engineer with excellent knowledge and experience of supporting multiple users of technologies including Office 365, Active Directory and Citrix.

On offer is a highly competitive salary with the opportunity for hybrid working.

The Role

As a Desktop Support Engineer, you will provide remote and desk-side support and assistance to employees (users) with regard to IT services provided by the IT department.

The Responsibilities

Ensure that all calls are logged in the IT Service Management tool to ensure accurate statistics and analysis of calls.
Procure and deploy laptop / desktop and mobile devices according to group standards, ensuring devices are registered appropriately within group platforms
Install, configure, support and troubleshoot software application and services including Windows platforms, Microsoft Office 365, Internet Browsers, Terminal Services, backup software, Active Directory and Citrix thin client and locally-installed business applications where required
Process request for Starters, Leavers and Movers and associated user account management activities
Ensure that user accounts are deployed and configured correctly according to group standards
Ensure that digital workplace information and reports are kept up to date - particular stock, asset database, purchase requisitions, billing reports etc.
Carry out 'ad-hoc' tasks when requested to assist with the smooth running of the IT Department and to ensure a high level of support for users.
Support videoconferencing facilities & meeting room functionality across the UK estate (including tele-conferences, web meetings and room bookings)
Troubleshooting of basic networking issues including cabling and patching

The Requirements

Experience working within a support function providing IT technical support to customers and wider functional teams
Coordinating and delivering IT services through Managed Services arrangements
Experience of dealing with stakeholders in a customer service and / or delivery setting
Appropriate desktop management qualifications (e.g. Microsoft Certified Partner) is desirable
Excellent knowledge of Digital Workplace technologies and support activities - Windows, Office 365, Active Directory user and group administration, Mobile / Intune
Excellent knowledge of desktop infrastructure & current windows desktop OS support
Good knowledge of Audio Visual and meeting room technologies to enable support of meeting rooms and logging of advanced issues with 3rd party providers
Ability to meet deadlines and cope with pressure with minimum support in both reactive and proactive scenarios / Ability to deliver results with minimal guidance and supervision in tasks allocated to suit their skill level

If you are looking for an exciting new challenge to join a leading support team please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

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