Posted in: Retail in London | Posted: |
Carrier Manager
London
Up to £60,000 FTC
I am currently recruiting for an experienced Carrier Manager to join a well-known UK retailer on a fixed term contract as part of their commercial department based in the Central London office function.
You will be responsible for supporting the Head of Ecommerce to manage the Third-Party carriers, packaging suppliers and central distribution Centre performances against specific service level agreements. As a Carrier Manager some of your duties will include.
* Carrier Relationship Management: Build and maintain strong partnerships with Third party logistics carriers to ensure reliability, efficiency, and cost-effectiveness in transportation operations.
* Identify and negotiate with potential new carriers to secure the best rates, terms, and service levels, optimizing overall transportation costs.
* Reviewing and holding Carriers to account to achieve agreed SLAs, including costs, customer service levels, returns performance and lost/damaged stock.
* Utilize data & analytics to measure and track individual carrier performance, identifying areas for improvement and implementing corrective actions.
* Develop and implement strategies for efficient route planning and optimization using Metapack, minimizing transit times and maximizing resource utilization.
* Process any claims for compensation as required.
* Act as the main point of contact for any escalated issue resolutions, collaborating with carriers and internal teams to address challenges promptly and effectively.
* Forecast dispatch volumes with carriers to secure capacity to protect service levels.
* Work with the Distribution Centre to ensure compliance to agreed processes to minimise cost, including correct package configuration.
* Manage the packaging supplier relationship, performance and cost negotiations.
Key requirements for the role.
* Proven previous experience managing outbound and reverse supply chains.
* Strong commercial acumen with proven experience of exceeding targets.
* Experience managing 3PL providers.
* Excellent communication skills with the ability to liaise, influence & negotiate effectively at all levels.
* Understanding of Metapack is advantageous.
* Able to adapt swiftly in a fast-paced retail market.
* Excellent understanding of all MS Office products.
If you think you have the right experience as a Carrier Manager looking for a fresh opportunity to develop your career with an established retailer offering excellent benefits and a fantastic working environment, then get in touch and apply today