Account Handler

the role.

You'll need a good grasp of business insurance basics for the Account Handler role, working within an innovative and rapidly growing Commercial Insurance Broker in Ipswich, this is an insurance job like no other with complete focus on the customer experience and their satisfaction. The company are ideally looking for candidates with some insurance experience, commercial insurance would be an advantage. We are looking for dedicated and enthusiastic people. Our customers like how we do things: clarity over jargon; character over anonymity; action over talk.

Your ability to communicate effectively, with our brand values in mind will keep us one step ahead. You will deal with incoming enquires and provide quotes through sophisticated IT systems. Although most of the business is transacted online, the customers you speak to will have your direct number and will be able to call you with any questions/queries. Its not a call centre and you must take responsibility for keeping up the brand tone and service which has resulted in its success to date. You will be part of a team with customer service at the forefront, although you will need to show results, this is not a sales role. All enquiries are incoming and then its up to you to shine from there and give the customers their best options. As you are conversing with customers daily you must have excellent communication skills both orally and written.

why you should apply.

You will be joining a forward thinking business with lots of opportunities to progress withing a professional, fun and supportive environment.  You will have a fantastic working environment, beautiful location and hours. 9am 5.30pm Monday to Friday. Annual company bonus, generous holiday, free parking, and pension.

what were looking for.

People with a passion for Customer Service. Commercial Insurance experience would be a distinct advantage, but a good general insurance background would also be considered. You need to be a good listener and communicator, lots of clients will be small businesses so you need to be patient and explain policies clearly and make sure you are offering the best product available to them. You must have a team mentality and be engaged as well as being professional and supportive.

At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.

Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion