Operations Manager

A growing Insurance Broker, known for their quality focus and service excellence, is recruiting an Operations Manager to work across all areas of the business.

As Operations Manager you will play a pivotal role in streamlining processes, improving systems and enhancing documentation to drive business efficiency and contribute to their continued growth trajectory.

This position offers a great opportunity for a talented individual to really contribute to the success of the business and to be a highly valued member of their Senior Management Team.

Responsibilities of the Operations Manager role include:

Ownership of operational processes with a focus on efficiency and effectiveness.
Identify opportunities for process improvement and implement strategies to enhance operational performance.
Drive initiatives to expand operational excellence across the Broking, Underwriting and Claims functions.
Collaborate with stakeholders to develop and refine systems and procedures to streamline workflows.
Delivery and ongoing management of the Quality Management System to ensure compliance with ISO 9001 and FCA rules.
Develop Key Performance Indicators (KPIs) and metrics to track operational performance, analyse trends, for Management reporting and decision-making purposes.
Implement risk mitigation strategies and controls, including an internal audit framework.
Oversee relationships with external vendors and service providers, and monitor service levels.
Liaise with all departments, facilitating communication and collaboration.To be successful as an Operations Manager you will demonstrate:

Proven experience across the Insurance industry with examples of how you have improved processes.
Strong analytical skills with the ability to identify inefficiencies and implement solutions.
Desire to create a culture of continuous improvement.
Knowledge of Acturis is advantageous.
Familiarity with regulatory requirements and industry standards governing Insurance operations.
Ability to adapt to manage multiple priorities effectively.Benefits

Competitive pay and bonuses.
Generous Employer contribution to the workplace Pension, along with 3 x salary life assurance.
Up to 25 days holiday (plus bank holidays) with options to flex up or down. Also days off for volunteering activities.
Financial support and rewards for study towards achieving professional qualifications.
Reward schemes in place to recognise your achievements