Posted in: Finance in Ipswich | Posted: |
Connections is excited to collaborate with a prominent property developer located in the bustling heart of Ipswich. We are currently seeking a skilled Front of House Manager to oversee a Development, encompassing services such as event management, community engagement, and amenity support.
The Front of House Manager will play a pivotal role in ensuring exceptional customer service standards and fostering a cohesive team environment. Adopting a One Team approach, you will lead the Reception Team and Trusted Service Partners to deliver outstanding service and leave a lasting impression on tenants and visitors alike.
Key Responsibilities:
Maintain impeccable standards of presentation and service, directly managing the Reception Team to deliver 5-star service consistently.
Cultivate strong tenant relationships, collaborating with the Customer Experience Team to organise events and experiences onsite.
Keep the building-specific app updated with the latest events and offerings, ensuring tenants are informed and engaged.
Participate in Building Management meetings, providing updates on Front of House operations and contractor management.
Collaborate with local partners to secure discounts and enhance tenant services, promoting community initiatives like car-pooling.
Review and update the Building Operations Manual regularly to ensure accuracy and compliance.
Serve as a motivating leader, spearheading initiatives and gathering feedback for continuous improvement.
Conduct building showarounds, showcasing available office space and highlighting the benefits of the workspace, building, and location to potential tenants.
Assist the Building Manager in Front of House Service Delivery, assuming Facility Management duties in the absence of the Assistant Building Manager.
Liaise with tenants and the Facility Management team regarding move-in/out requirements, tenant fit-out, and ongoing tenant issues.
Qualifications and Skills:
Proven experience in a customer service leadership role, preferably within the property or hospitality sector.
Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
Excellent organisational and multitasking abilities, with a keen eye for detail.
Knowledge of building management principles and practices (desirable)
Familiarity with event management and community engagement initiatives (desirable)
A proactive and adaptable mindset, with a commitment to delivering exceptional service.
If you are passionate about delivering exceptional service and creating memorable experiences for tenants and visitors, we want to hear from you.
Location: Ipswich, United Kingdom
Employment Type: Full-time
Working Hours: 8am to 5pm Monday to Friday
Salary: £35,000