Receptionist - Justin Gardener House

Receptionist - Justin Gardener House

Band 2

Main area: Administration

Grade: Band 2

Contract: Permanent

Hours: Full time - 37.5 hours per week

Job ref: 246-SEC(phone number removed)

Site: Hellesdon Hospital

Town: Norwich

Salary: £22,383 Gross per annum

Salary period: Yearly

Closing: 16/04/2024 23:59

Interview date: 24/04/2024

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us.

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

We are currently seeking a full-time Receptionist within our 'Reception Hub' based in Justin Gardner House at Hellesdon Hospital.
The Unit comprises of a PICU (Psychiatric Intensive Care Unit) 10 bedded ward and a Blended MSU/LSU Secure Service, which is 16 beds. Both wards support woman with various mental health and personality disturbances.

This is a substantive, 37.5 hours per week, in the reception area of the Unit, with working hours between 06:30- 21:30 7 days a week.

Shifts are split into Early shifts, Late shifts and Long days.

We are looking for a positive and welcoming individual, who will make the initial contact with the unit a memorable one. You will be the first and last contact with any visitors, carers and professionals.

Main duties of the job

You will be the first experience within the Unit and will be expected to demonstrate effective teamwork skills. The role will include call handling, greeting visitors, scanning documents and other administrative office duties including reception work.

The demand required may vary and there will be periods of a slower pace compared to some periods of high acuity. Depending on the time, day and the current admissions that are being supported.

You are also required to complete day to day operational tasks such as alarm testing, issuing badges, logging maintenance work and basic admin skills.

You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be desirable. Knowledge of the Trust system Lorenzo would be an advantage not mandatory.

Working for our organisation

Benefits are:-

* NHS pension

* comprehensive list of training programmes

* starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)

* NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Please find attached our Job Description for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Detailed job description and main responsibilities

Please see the attached job description which gives an in-depth insight into what this role entails.

Person specification

Experience

Essential

* Use of ICT applications / packages

* Experience of working in a busy reception / office environment

Desirable

* Data inputting / similar work

Qualification

Essential

* NVQ 2 Customer Service or Equivalent qualification or experience

Desirable

* Knowledge of Trust’s electronic records

Knowledge

Essential

* Microsoft packages

* Data inputting

Desirable

* Knowledge of Clinical and Patient Administration Systems