Customer Account Coordinator

Customer Account Coordinator
£25,000 - £30,000 per annum, dependant on experience
45 hours per week
Wolverhampton, Permanent
 
I am excited to announce an opportunity to join a dynamic company situated in the Wolverhampton region, as they seek to grow their team with an individual dedicated to customer satisfaction. Working within a welcoming office environment alongside a team of skilled professionals, you'll find yourself in a supportive and collaborative atmosphere.
 
This independently owned business has been serving the community for over two decades, and they are now seeking experienced Customer Service professionals who exhibit enthusiasm and dedication. Comprehensive training will be provided for this role, promising a path to a fulfilling long-term career.
 
Duties and Responsibilities:

Communicate with customers over the phone, providing quotes for the products/services provided by the company.
Enter job details into the internal CRM system and monitor progress.
Recognise customer requirements and suggest supplementary products or services.
Initiate orders with suppliers.
Ensure precise documentation of product availability.
Arrange delivery schedules with customers.
Work closely with the sales team to coordinate efforts 
Person specification:

Previous experience in the Construction/Events/Manufacturing industry is an advantage
Must have experience in a customer service or sales background
A willingness to learn
Computer literate
Must be well organised