Service Advisor/ Receptionist

Wilson Recruitment Ltd have a full time and permanent opportunity to work for a family run business based in Peterborough. This is a Service Advisor vacancy that would suit someone who is looking to come away from a corporate setting within the automotive sector, to work in a company where senior management truly care about their staff.

Role
Experienced Service Advisor within the automotive sector

Rota
Monday to Friday (Apply online only) + every other Saturday morning

Salary
Depending on experience and skillset, £25k-£30k (negotiable for the right person)

Benefits
• Private healthcare to include dental and optical
• 20 days annual leave plus bank holidays
• PDP and full training where required
• Company pension and saving scheme
• Corporate days out
• Company team meals
• Group gatherings on Friday evenings
• Free onsite parking, hot drink facilities and uniform
• Staff discount on MOTs and Services for personal vehicles

Person spec
• Will be confident, well-mannered, calm and patient
• Must have excellent communication and customer service skills, be able to greet customers on arrival to the reception area and maintain good working relationships with their team
• Should be adaptable to learn new systems and processes as per the companies training
• Would have prior experience in ordering car, van and/or HGV parts
• Might possess the ability to translate automotive jargon to customers in a way they understand
• Could have experience of working as a Service Advisor or have some experience working within an automotive setting
• Shall have some understanding of dealership systems such as ADP/Kerridge/Autoline
• Can demonstrate a clear career history and provide references or referee details from similar roles
• Shall hold a full UK driving licence with no more than 6 points and have access to a reliable vehicle

General overview of roles and responsibilities
• General administration duties, meet and greet, sourcing and ordering of automotive parts
• Contacting customers to provide an update on vehicle, including checking in / checking out
• Creating job cards and liaising with the workshop to determine turnaround times
• Build a professional working relationship with suppliers
• Maintain electronic and/or paper records of completed service work and file accordingly

For more information, please contact Cheryl Wilson on (phone number removed) between the hours of 0830 and 1700 Monday to Friday.

Wilson Recruitment Ltd are an employment agency working on behalf of the client