Customer Service Advisor

Customer Service Advisors

Location: Peterborough

Hours: Monday to Friday working 7.5 hours between the hours of 8am-6pm (shifts available are 8-4pm/9-5pm/10-6pm) – 1 in 4 Saturday mornings 9am-12:30pm (time off in lieu of hours worked

Salary: £24,000 per annum generous base salary + Performance Bonus (potential to unlock up to £1,400 per annum)

Are you eager to launch a career where you can make a lasting difference in people's lives every single day?

CE Solutions are proud to be working with Coloplast who are actively seeking dedicated individuals to join their dynamic team as Customer Service Advisors.

If you're passionate about making a real difference and are looking for a role where your contributions matter, then look no further.

The role: As a Customer Service Advisor at Coloplast, you'll play a pivotal role in ensuring their customers receive exceptional service. From processing orders to addressing customers queries, your dedication will contribute to a seamless customer experience.

The role is more than just providing assistance, you'll be an essential link in empowering Coloplasts’ consumers to lead fulfilling lives.

This is an inbound role and if successful, you will be taking calls throughout the day, talking to patients on a daily basis, so having empathy is key.

Coloplast pride themselves in delivering the following:

Customer-Centric Approach - Prioritise the customer in every interaction.

Phone Excellence - Handle a high level of incoming calls with precision and enthusiasm.

Order Processing - Skilfully manage orders and address delivery related questions.

Collaboration – Work closely with internal colleagues and departments to ensure top-notch service.

The candidate: This role requires excellent interpersonal skills, both verbal and written, with the ability to communicate effectively. Excellent listening skills, and the ability to understand the needs of others are all key requirements - you will need to bring a results-oriented mindset. Ideally you will have had previous customer service/telephony or customer facing experience.

We require all new starters to be available with no holiday during the first 6 weeks of employment due to training requirements. The proposed start date will be the 24th June 2024

As well as making a daily impact to our consumers’ lives, in return for your hard work and commitment and a generous base salary, Coloplast offer a wide range of benefits that include:

* Profit Related Bonus - Earn up to 5% of your salary

* Flexible Contracts Considered – We will consider compressed or part time hours (22+ hours per week), allowing for a better work-life balance. Please specify in your application

* Work/Life Balance - Embrace home/blended working after reaching performance required (a minimum 3 months), supporting your personal life.

* Daytime Shifts - No late nights—our telephone lines close at 6 pm.

* Rotational Saturdays - Occasional Saturdays required with time off in lieu for the hours contributed.

* You will be provided with an extensive introductory training programme and ongoing professional development for you to grow your career with us.

* Comprehensive Benefits Package - Enjoy perks like 28 days holiday, private health care, on site subsidised restaurant, flexible benefits such as gym memberships and discount cards and much much more!!

Join Coloplast today and become a crucial part of our mission to enhance the quality of life for their consumers. If you believe this could be the role for you, please apply now.

Job title: Customer Service Advisors

Location: Peterborough

Working hours: Full-time, permanent – Monday to Friday working 7.5 hours between the hours of 8am-6pm (shifts available are 8-4pm/9-5pm/10-6pm) – 1 in 4 Saturday mornings 9am-12:30pm (time off in lieu of hours worked

Salary: £24,000 per annum + Performance Bonus (potential to unlock up to £1,400per annum)