Posted in: Administrative and Support Services in Durham | Posted: |
The role: Parts Advisor
Location: Durham
Salary: 25-27k dependent on experience
The role
Responsible for the incoming and outgoing parts telephone enquiries and sales in the parts department and also serving customers on the trade counter. Adhering to all company policies and procedures to deliver the required sales, margin & contribution levels and helping the branch to achieve pre agreed KPI targets and objectives.
Key Responsibilities
- Professionally answer incoming calls with a view to promoting and securing part sales.
- Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels.
- Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis.
- Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA's) and agreed KPI's ensuring targets are achieved.
- Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets.
- Liaising with local and national customers and ensuring that good customer service is always offered to increase future business.
- Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business.
- Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority.
- Work with the parts team to Promote sales and delivery targets, including over counter sales.
- Assess local market conditions and identify current and prospective sales opportunities
The person
- Proven knowledge of commercial truck and trailer parts.
- Ability to communicate at all levels (both oral and written)
- Good telephone manner.
- Computer literate (Microsoft Office).
- Good customer service skills.
- Working knowledge of health and safety.
This is a full time permanent role.
Hours: Monday to Friday 8.00am/8.30am - 17.00pm/17.30pm and 1 in 2 Saturday mornings working 8-12