Posted in: Administrative and Support Services in Middlesbrough | Posted: |
Working in Middlesbrough's newest escape room, we are looking for someone to work alongside our branch manager to deliver a great service to our customers.
The role includes:
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- Delivering high levels of customer service at all times.
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- Welcoming guests by greeting them, allocating and issuing rooms if not already allocated on booking.
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- Answering calls.
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- Assisting and answering any queries from guests in person, over the phone, via email and via social media.
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- Booking reservations and identifying any specific requirements.
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- Maintain safe and clean reception area and escape rooms by complying with procedures, rules, and regulations.
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- Supporting mailing campaigns.
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- Communicate any feedback received from guests both positive and negative, responding to reviews where necessary.
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- Providing PA support to the business directors
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- Contributes to the team effort.
You will achieve a nationally recognised qualification in Business Administration at level 3
Meets National apprenticeship wage
This is a full time role