Support Worker

Support Worker 

Tyneside Foyer – Newcastle upon Tyne

Permanent – full time (37.5 hpw)

Pay £12 per hour (£23,464 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support Worker, you’ll be at the heart of supporting our customers who have complex mental health and housing needs to develop their skills to live more independently in the community.  You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical day as our Support Worker

Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations and outcomes documented in their support plans.
You’ll be working with young people aged 16-25 of vulnerable customers from those experiencing homelessness, mental health, exploitation or substance abuse. 
Helping customers with daily living activities such as applying for housing, maxmising income, budgeting, maintaining their tenancy and moving onto independent accommodation.
Carrying out risk assessments, support planning, goal setting and regular reviews.
Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to work together with colleagues too.    

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!

You bring

Passion to support our customers to live their best life, working together with an eye for detail. 
The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
Recognise every customer is different and you’re able to adopt a flexible, personal approach, listening to customers to understand their needs. 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review 

Our team

You’ll join our outgoing team, full of diverse characters, who are all friendly and helpful with newbies. The Tyneside Foyer team is led by our Senior Client Service Manager Emma, who has worked for Home Group since 2017 when she started as a Support Worker and took full advantage of all the training and experience that the company has to offer. She is supported (and couldn’t do without) our 2 Client Service Manager, Scott and Jodie who, have all have a wealth of service knowledge to support the teams.  

You will also have the support of our awesome Support Coordinators and Housing Concierge in your day to day tasks in the service. 

Job details

You’ll work a four week rolling rota, a mixture week days and weekends our shift patterns are 8am until 8pm.
Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
Able to use technology to update support plans, complete online learning and to collaborate with colleagues.
You’ll need an Enhanced DBS check done and we pay for that.
Due to our service being regulated by Ofsted you must have experience supporting young people.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. !

What’s in it for you?

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! 
Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.
We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
Learn more about  on our website.

Find out more

Click APPLY NOW to see our ,  and for . Sometimes we close a job early, so don’t delay or you might miss out. 

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at (url removed)