Posted in: Social Services/Mental Health in Newcastle upon Tyne | Posted: |
Are you an experienced Area Manager, with a passion for supporting the young and vulnerable? Join our clients team in Newcastle-upon-Tyne and help those in supported living.
You will play a pivotal role in providing quality care and support to vulnerable adults and young people in our supported accommodation setting. As an Area Manager, you will play a critical role in ensuring the smooth operation of services and the well-being of our residents.
Responsibilities:
* Provide support and mentorship to service managers, ensuring they have the resources and guidance they need to excel.
* Oversee the delivery of quality services, ensuring they meet the highest standards and comply with all regulations.
* Take the lead in preparing for and conducting regulatory inspections, ensuring timely action on any identified areas for improvement.
* Collaborate with the Senior Management Team to develop and implement strategic initiatives that enhance the quality and effectiveness of our services.
* Ensure the continuity of service delivery, maintaining a smooth and efficient operation across all supported accommodation units.
* Motivate and lead service managers, fostering a positive and supportive working environment that aligns with our organizational values.
* Provide daily oversight and support to your team, addressing queries and ensuring a high level of performance and productivity.
* Effectively manage concerns, complaints, and deflect issues with a suitable resolution, ensuring the satisfaction of residents and stakeholders.
* Assist in identifying and addressing potential risks, including repairs and Health and Safety concerns, ensuring the safety and well-being of residents.
* Build strong relationships with residents, external contractors, MPs, and councillors, fostering a collaborative and supportive environment.
Qualifications, Skills, and Experience:
* Essential: Proven experience working with vulnerable adults and young people in a senior position.
* QCF Level 3 Diploma for Children and Young People's Workforce or equivalent in the Adult Sector.
* Minimum of Level 5 Qualification in Leadership and Management or equivalent, preferably in Residential Care.
* Demonstrated ability to manage, motivate, and support teams effectively.
* Proven aptitude for analysing problems, identifying solutions, and implementing effective strategies.
* Excellent interpersonal and communication skills, with the ability to build rapport with diverse individuals.
* Full UK clean driving license and have access to a vehicle for business purposes.
* Enthusiastic and motivated approach to working with a team of staff, committed to achieving positive outcomes for residents.
* Desirable: Minimum of 3 years' experience in a similar role within a supported accommodation setting.
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* Experience in training, mentoring, and coaching staff to enhance their skills and capabilities.
* Understanding of Local Authorities duties in relation to Looked after Children.
* Experience in care planning and compliance with relevant regulations.
Working Conditions:
* Regular exposure to Display Screen Equipment (DSE).
* Direct work with vulnerable adults and young people, requiring sensitivity and professionalism.
* Potential for verbal abuse and/or aggression.
* Occasional requirement to drive own vehicle for work purposes.
* Exposure to challenging and stressful situations.
* Occasional requirement to work long and unsociable hours to meet organisational needs.
Organisation:
Our client is a leading provider of support services for vulnerable individuals, including young people nearing the end of their journey through the care system and have experienced multiple failed placements. They also support Adults with Complex Needs who are verified rough sleepers. Their mission is to recognize the complexity of need that each individual may have and to develop bespoke support packages that focus on making positive progress while still celebrating individuality. They strive to build relationships that are characterised by warmth, stability, and understanding