Customer Care Coordinator

Elvet Recruitment are recruiting for a Customer Care Coordinator to work for a house builder company based in Houghton Le Spring.

This is a full-time position initially on a 12 month contract with strong potential of being made permanent.

Role:

* Ensure all calls received into the department are managed appropriately and issues are logged

* Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out

* Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel

* Maintain the relevant Customer Care log/monitor

* Check invoices and forward for payment

* Liaise with the Buying department to order materials as and when required

* Ensure defects are reported to sub-contractors on a regular basis.

* Arrange completion of end of defect works for Housing Associations

* Liaise with Site Teams to ensure remedial works are completed within timescales

* Liaise with Sales Teams to ensure customer queries are answered

* Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects

Background:

* Experience of working as an Administrator in a fast paced environment

* Experience of working within the construction or house building sector is desirable

Benefits and rewards

* Competitive salary and annual bonus

* Contributory pension scheme

* 25 days holiday, plus bank holidays

* Holiday purchase scheme

* Plus other benefits

Contact Heather Deagle at Elvet Recruitment for further details.

This is initially a 12 month contract with strong potential to be made permanent position. Elvet Recruitment Limited will be acting as an employment agency for recruitment on behalf of our client.

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