Spa Manager

Spa Manager
Salary range: £34,000 per annum - Paid breaks
Contract: Permanent
Shift Pattern: Full time, 40 hours per week across 5 out of 7 days. Shifts are across Spa opening times of 08:00-20:00 and include some weekends
We make health happen
Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.
You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.
It’s important that our teams have outstanding leaders – inspirational managers that empower and motivate their team to meet the needs of all our residents. We’re looking for a full time Spa Manager to relaunch the Spa to residents and external members focusing on increasing revenue streams, improving customer satisfaction through engagement/team retention and direction plus attention to detail and improved activities and treatments in the spa area.
You’ll help us make health happen by:
* Exceeding member expectations on a day-to-day basis, whilst ensuring the Wellness Spa areas and activities are promoted and run effectively.
* You will provide excellent customer service whilst ensuring that all communications both internally and externally are managed efficiently and effectively.
* Recruit, train, appraise, develop and manage all Wellness Spa Staff, whilst actively promoting all aspects of the Spa.
* Effectively control and manage the Wellness Spa budgets ensuring financial and performance targets are met.
* You will maintain company standards throughout the Wellness Spa ensuring all staff understand and adhere to the Richmond Village values, you will continually look for ways to improve the quality of the service provided and the efficiency of the Spa.
* You will strive to maximise sales opportunities for the success of the Village by promoting and advertising the Wellness Spa to both the local community and Village residents.
Key Skills / Qualifications needed for this role:
Spa management experience to include statutory and compliance, great attention to detail, leadership and productivity of a fitness and treatments team, P&L knowledge, cost control and customer satisfaction of different user types - Experience of local spa marketing would be an advantage. The successful applicant will have at least 2 years management experience or experience of leading a team, along with a background working within the Spa industry.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* Bespoke healthcare cover that provides medical insurance for you and your family.
* My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support – all available via one phone number 24/7
* Dental insurance scheme that can also be extended to cover family members.
* Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
* Village of the year - Financial reward if your home is awarded "Village of the year"
* Free meal on every shift
* 28 days holiday (inc. bank holidays) - Flexible holiday - Buy or sell some of your annual leave entitlement.
* Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
* Interest-free annual travel loan to enable the purchase of public transport annual season tickets
* Wagestream - Have early access to up to 40% of your earned wages within minutes
* We offer a range of Bupa pension plans – find out more on our career site
* Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
* Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
* Access to discounts at a wide variety of gyms and fitness facilities across the UK
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Spa Manager