Customer Service Advisor

Company: CV-Library
Job type: Full-time
19,000 - 21,000 GBP/Year

Customer Service Advisor

Are you fed up with your dead-end job that has no career path? Do you want a job with a family-run company where you can grow your career, be developed professionally, and work with friendly nice people ...then read on.

We are looking for people who are passionate about providing excellent technical service to our customers. For this job, you will need fantastic IT skills, experience in a customer-facing role, and enjoy problem-solving.  After full training, you will then go on to help your customers via phone and email.

Job role

Providing advice, guidance, and knowledge on the use of the software platform
Working to an agreed set of customer Service Level Agreements (SLAs) and quality standards to deliver a fair, timely, and effective customer experience.
Building relationships with key customer contacts
Demonstrating expert product knowledge
Working closely with the Customer Success Team/Experience team
Provide educational support 
What we would love you to have;

Demonstrable IT skills
Outstanding verbal and written communication and listening skills
Have had experience in a customer-facing role with a confident telephone manner
Good time management with strong organisational skills.
Enjoy problem-solving
Be resilient and tenacious
This job opportunity comes with a raft of benefits such as; 25 days holiday, private health care, hybrid home, and office work, a bonus based on profits, and much much more. This job as Customer Service Advisor will provide you with career opportunties within the company so is ideal for anyone ambitious.

If you would like to know more about working for this family-run, friendly, supportive company please call Mandy Blackwell on (phone number removed)

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