Posted in: Engineering in North West England | Posted: |
Role: IT Support Technician
Location: Kirby, Liverpool
Salary: £20,000 - £26,000 DOE
We are currently looking to recruit an IT Support Technician for a well-established Managed Service Provider based on the outskirts of Liverpool. The company are growing their team and are on the look out for an enthusiastic 1st/2nd Line Engineer who has experience working at this level.
The successful candidate will be responsible for providing technical assistance to clients covering IT Support, Networking and Infrastructure using Microsoft packages, AD, email management, hardware & software support.
Responsibilities:
Responding to queries either in person, email or over the phone
Managing tickets, resolving or escalating
Installing and configuring computer hardware operating systems and applications
Setting up new users' accounts and profiles and dealing with password issues
Anti-virus monitoring and support
Backup management
Occasionally attend client sites when required
Supporting the roll-out of new applications
Provide or update documentation to help with processes
Prioritising and managing many open cases at one timeTechnical and personal requirements:
Knowledge of basic networking including understanding of TCP/IP, DNS, DHCP, WAN/LAN
Office 365 Administration
Antivirus / Security platforms
Virtualisation - VMWare or Hyper-V
Windows Operating Systems and Server support
Excellent diagnostic and problem solving skills
Good communication skills
Ability to work well in a team
Ability to provide step-by-step technical help and adviceBenefits:
25 days holiday plus bank holidays
Free on-site parking
Wellbeing packages / Gym memberships
Regular team socials
Company annual bonus
Flexible working structure
Great pension schemeIf this role is of interest to you, please apply for immediate consideration and interview.
Keywords: IT Support Engineer, IT Technician, Computer Technician, IT Support Analyst, 1st line, 2nd line
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
