Posted in: Customer Service/Call Centre in United Kingdom | Posted: |
Customer Care Assistant
Pay : 11.44 per hour
Hours: 25 hours minimum with opportunities to do extra hours!
Location: Liverpool Airport
Shifts: Earliest start is 4am so candidates must be able to get to work for 4am (5 on 3 off roster pattern).
Purpose:
To assist passengers requiring special assistance throughout their airport journey.
Key Responsibilities:
Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
Assist passengers that are transferring flights
Communicate to the control and supervisor team recording any additional passengers.
During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
Use equipment safely and professionally.
Provide manual lifting assistance as required. Job Type: Full-time
Pay: From £11.44 per hour
Expected hours: No less than 25 per week
Benefits:
Company pension
Employee discount
Free parking
On-site parking
Schedule:
10 hour shift
12 hour shift
8 hour shift
Day shift
Monday to Friday
Night shift
Overtime
Weekend availability