Customer Service Advisor

Are you looking for a career change? Are you looking to leave the hospitality industry? Do you want to work Monday to Friday only? Then this may be the role for you.

Red Recruitment is recruiting Customer Service Advisors to join one of the fastest-growing specialist insurance providers in the UK. This role will require an individual with excellent administration and processing skills as well as being passionate about delivering outstanding customer service. This position, located in Liverpool, is temporary on going and the hourly rate is £12.56.

Salary and Benefits for a Customer Service Advisor:

Salary: £12.56 per hour
Hours: Monday - Friday, 9am - 5.30pm
Contract Type: Temporary ongoing
Location: Liverpool
Defined progression paths with training and support
Complimentary fresh fruit with tea and coffee facilities
Workplace pension scheme
32 days holiday (including Bank Holidays) once permanentKey Responsibilities of a Customer Service Advisor:

Taking ownership of all inbound communication and excelling against customer service level expectations
Managing a portfolio of policyholder's total loss claims through to settlement
Ensuring that complete and thorough investigations are carried out on all cases
Prompting investigations on the ownership of a vehicle
Maintaining effective diary management to reduce settlement timeKey Skills and Experience of a Customer Service Advisor:

Attention to detail is required
Strong customer service skills is essential
Strong ability to deal with customer complaints
Computer literate with excellent administration and processing skills
Relevant experience in a claims environment or within a similar roleIf you are interested in this position, please apply now!

Red Recruitment (Business)