Posted in: Customer Service/Call Centre in Manchester | Posted: |
Technical After Sales Coordinator - Manufacturing & Engineering - Trafford Park, Manchester – Up to £32,000
About the Company
Our client is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Technical After Sales Coordinator - The Rewards
Competitive salary
Mon – Fri (08.30 – 16.45)
Pension
Company benefits Technical After Sales Coordinator - Requirements
The role has a technical emphasis so experience/knowledge in engineering would be an advantage
Excellent communication skills
Attention to detail
Problem solving
Customer service and administration skills
Ability to work using own initiative & team player
Experience in a similar role Technical After Sales Coordinator - Responsibilities
Improve the quality of customer service and retention of customers
Monitor warranty claim submissions and requisite credits and take action as required
To control service stocks at a level commensurate with profit requirements
To maximise departmental profitability through the sale of labour, parts, accessories, & other products
Work closely with the service team for our direct business to deliver a first class service
Ensure all clerical functions within the department are carried out in accordance with stated policies, e.g. Warranty claims, customer follow ups, workshop loading, estimating, invoicing, daily operating controls, stock ordering, parts returns surcharges
Dealing with queries & providing resolutions
Ensure the necessary improvements and corrective actions are taken where variations of target achievement occur
Provide business case for new service products
Establish & maintain good relationships with all other departmental colleagues
Responding to new and repeat enquiries by phone and by email
Deliver continuous improvement in aftersales revenues & cost efficiencies
Build and maintain excellent working relationships with customers
Exploring and driving new opportunities to enhance sales revenue and optimize after-sales operation About Us
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