ITIL Manager

Company: CV-Library
Job type: Full-time
Salary:
GBP 35,000 - GBP 40,000 / Year

A market leading client of mine has just received huge investment and is therefore looking to grow to their already successful team in Salford. They are recruiting for an ITIL Manager.
Main Responsibilities Required of the ITIL Manager:

Operating the ITIL Management process from initiation through to implementation
Preparing and chairing the Change Advisory Board meetings
Defining and measuring Key Performance Indicators against agreed baselines
Working across the Service Desk teams providing guidance and support in the consistent adoption of processes and procedures.
Development and enhancement of internal processes to ensure a high-quality customer experience.
Ensuring that operational KPIs and statistics are within the agreed targets and initiatives are identified to drive continual service improvement.
Reporting on metrics and providing management information to ITSM Board
Responding to and prioritising escalations from internal resources and customers in accordance with OLAs and SLAsKey Skills Required of the ITIL Manager:

At least 2 Years’ experience of working within an ITSM function
Specialist/expert capabilities in ITIL processes
ITIL Practitioner certification required, ITIL Expert certification desirable
Experience of implementing and embedding new ITSM processes
Effective and efficient workload management
Excellent planning and organisational skills
Highly developed influencing and negotiating skills
Highly developed communication skills, able to present to large groups and senior stakeholders
Ability to think and act both strategically and tacticallyDesirable Skills Required of the ITIL Manager:

At least 2 Years’ experience of working within an ITSM function
Specialist/expert capabilities in ITIL processes
ITIL Practitioner certification required, ITIL Expert certification desirable
Experience of implementing and embedding new ITSM processes
Effective and efficient workload management
Excellent planning and organisational skills
Highly developed influencing and negotiating skills
Highly developed communication skills, able to present to large groups and senior stakeholders
Ability to think and act both strategically and tacticallyThe successful ITIL Manager will be paid up to £40,000 per annum.
If interested, please apply immediately. We also offer up to £500 for successful referrals

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