Posted in: Architects in Stockport | Posted: |
Helpdesk Coordinator Required
Job Type: Permanent (£23,000 - £25,000)
Start date: Immediate or notice period
Location: Stockport (5 minutes from Bus and Train station or free parking outside office)
JOB DESCRIPTION:
Helpdesk Coordinator required for a Facilities Management company based in Stockport. Our client is looking for an experienced Helpdesk Coordinator to join their small but growing team in Stockport. This is a permanent role.
The working hours for this role are 8am - 4.30pm or 9am - 5.30pm Monday - Friday (37.5 hours per week)
Daily responsibilities will include:
To provide support on the reactive maintenance help desk for clients/contractors.
To input job requests/works orders via the Qube/Planet software system and completing all requisite fields.
To respond to telephone calls from a dedicated direct maintenance telephone line, ensuring works completed within the required time period.
Chasing contractors for updates and completion on all works carried out.
To arrange for quotations on any costed works ensuring return within 15 days of receipt to Manager/Supervisor and processing for authorisation.
To operate within a team and promote amicable working relationships.
To report to the Head of Facilities Management any issues that prevent the fulfilment of tasks.
To carry out any other duties as reasonably required from time to time by the Head of Department.
Processing contractor invoices.
To carry out other duties for the company as reasonably required from time to time.
Preparing reports for key clients.
Maintain excellent working relationships with other colleagues, clients, and contractors. Education, Qualifications and Experience:
Previous experience working on a Facilities Services Help Desk
Previous experience working on Facilities Management Platforms / Portals (Not Essential)
Strong computer skills - Excel & Word
Excellent communication skills Key Skills and Competencies:
Familiar with maintenance
Oral and written communication skills
Customer service orientation
Problem solving
Team interaction
Attention to detailThe client is looking for someone as soon as possible for this role. If interested, please send your CV or call Tom on (phone number removed)
Key terms: Helpdesk, Admin, Stockport, North West, Facilities Management