Temporary Investigating Officer

We are currently recrutiing for a Temporary Investigating Officer for a public sector organisation. This role is temporary until the end of June 2024.

Investigating Officers, acting in accordance with the scheme of delegation that is in place will:

* Assess and/or investigate complaints in accordance with the 2016 Act, Councillor Code of Conduct, Local Government Act 2014 and operational procedures and standards of the Office;

* Manage a caseload and other competing priorities while taking personal responsibility for completion of tasks and casework to meet organisational targets and service quality standards;

* Become familiar with and remain updated in relation to all relevant legislation, policy and procedures;

* Identify the relevant and proportionate lines of enquiry to be followed in assessing and/or investigating any issue/complaint;

* Collate and analyse large volumes of data and information from a range of sources and weigh and assess the evidence;

* Interview parties to the investigation and witnesses as appropriate;

* Reach conclusions and propose findings and recommendations to the Ombudsman/Commissioner;

* Develop and issue relevant enquiry letters, decision/resolution letters and survey/questionnaires/focus groups in accordance with operational procedures and quality standards;

* Prepare clear and concise evidence-based briefings as required;

* Draft and issue high quality written decision letters and reports in accordance with operational procedures and quality standards;

* Ensure, as appropriate, that compliance with recommendations made to listed authorities is monitored and evaluated particularly in relation to its implementation;

* Develop and maintain accurate records on the case management system in accordance with office policy;

Essential requirements:

* Educated to degree level (or equivalent) plus 2 years’ relevant work experience in conducting investigations as part of your job role; Candidates who do not possess this qualification should have a minimum of 4 years’ relevant work experience in conducting investigations as part of your job role;

* Strong analytical skills and the ability to use sound and balanced judgment to arrive at well-reasoned and appropriate decisions;

* Identify and interpret relevant legislation, codes and guidance, regulations or procedural requirements;

* Experience of writing detailed investigation reports in which you draw evidence-based conclusions and make recommendations;

* Excellent organisational and planning skills including the ability to manage a significant and complex workload to meet tight timescales;

* Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy;

* Excellent written communication skills, with the ability to write clearly and effectively and capture all important facts and opinions in drafting detailed letters, reports, submissions and policy documents;

* Experience of carrying out challenging interviews to obtain/gather information;

Please email your CV to Caroline Parker or call the office on (phone number removed) for further information. CV's must be submitted to Caroline by Friday 12/04/24 @ 3pm. Interviews will take place week commencing 15/04/24