Customer Service Advisor

Role: Technical Support + Service Advisor

Location: Based on-site in our Derry Office

Operational Opening hours: 37.5 Hours a week between 8.00am – 8.00pm – Monday to Sunday

Salary: £11.55PH based on a 37.5 hour working week

The customer is our main focus, as we are on a mission to provide the best service and customer experience in the telecommunication world. We treat our customers with the utmost respect and strongly believe that our customers should always be viewed as a person first and a customer second. We don’t accept anything less than excellent! You will support our customers through calls, email and live chat.

How You’ll Do It:

We are all about providing the best customer experience for our customers, no matter how they contact us. You’ll be warm, friendly, tenacious, resilient and eager to help customers. You’ll need to think creatively to meet customer needs whilst dealing with a high volume of calls and smashing targets, including introducing customers to new products and services on top of their current package. Most of all, you’ll enjoy chatting and building relationships with lots of different people and helping to resolve their issues.

What Your Day Will Look Like:

Interact through phone, email and live chat with our customers, understanding & supporting their individual needs.

Support your peers & team by sharing your experience and successes

Understand the entire customer proposition to help customers with other questions they may have

Experience/Skills & Personal Qualities:

Passionate about delivering exceptional customer service

Clear communication skills with the ability to influence other people’s opinions by the way you deliver and present information.

A good decision maker with the ability to work under own initiative

Reliable, flexible, and self-motivated

Competent in Microsoft Office and navigating various systems.

Building rapport with your customers and team

Conscientious and reliable individual who is self-motivated, open and trustworthy.

Friendly personality shows confidence and pride in delivering excellent service.

Enthusiastic with positive attitude to work and a logical approach to problem solving.

Flexible and embraces change

The Perks of Joining our Team:

· Salary of £22,522.50 per annum (with fortnightly pay)

· 29 Days Annual Leave – Increasing with each year of service

· Plenty of Progression routes

· Cashback healthcare plan

· Discounts in hundreds of high street shops, restaurants and days out!

· Thorough, In-depth Training

· Continuous Coaching and Development

Firstsource is a people centric company and a vibrant place to work, serving over 100 global clients. We have a professional, high performing and dedicated work force. Our values are integral to our success and they are what make us different from the rest. Aspire, Achieve and Advance..

In joining the Firstsource family we strive to create a diverse and inclusive work environment for all our employees. Firstsource offer the opportunity to be involved in Diversity forums and for you to contribute to creating a truly inclusive workplace