Complaint Handler

We are proud to be working with an award-winning company based in the heart of Manchester, who are currently looking to expand their team with 2 Complaints Handlers.

*** This is an immediate start contract postition for 6 months and will be hybrid based out of the Manchester Ciry Centre Office, with a WFH option for 2 days per week ***

The overall purpose of the role is to provide knowledgeable, accurate and efficient service for customersby delivering an excellent complaint handling service across all channels, and to act as a senior point of contact for all  escalated and complex queries.  

Key Responsibilities:

Friendly and professional resolution service in line with regulations whilst providing excellent customer service
Produce high quality detailed letters and make sound decisions on outcomes and compensation
Keep customer updated at all times
Maintain customer records and update account information
Skills and Experience:

Experience of working in a complaints role previously is essential for all applicants for this opportunity 
Understanding of a regulated environment 
Be able to demonstrate a clear understanding of regulations regarding FCA Complaint handling and role of the Financial Ombudsman
Personal Attributes:

Clear communicator
Strong Team Player
Driven by customer service and resolving disputes
If you are available to start immediately and have experience in a complaint handler role then please click apply and submit your CV for immediate review, 

Best of Luck with your application